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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q48-Q53):
NEW QUESTION # 48
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?
- A. Use the Files Related List on each article to add files to your articles.
- B. Post the Files to the Chatter Feed on each Article.
- C. Use the Lightning Knowledge Migration Tool and choose 'include files'.
- D. Upload the files as Documents, then relate them to the migrated Articles.
Answer: A
NEW QUESTION # 49
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?
- A. Use the Files Related List on each article to add files to your articles.
- B. Post the Files to the Chatter Feed on each Article.
- C. Use the Lightning Knowledge Migration Tool and choose 'include files'.
- D. Upload the files as Documents, then relate them to the migrated Articles.
Answer: A
Explanation:
Explanation
The Knowledge Importer is a tool that allows you to import articles from CSV files into Lightning Knowledge. However, it does not support importing file attachments from external knowledge bases. To migrate the file attachments, you need to use the Files Related List on each article to add files to your articles manually. You can upload files from your computer or select files from Salesforce or an external source such as Google Drive or Box. Verified References: [Import Articles into Lightning Knowledge] and [Add Files to Articles]
NEW QUESTION # 50
Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Which three features should a Consultant recommend? Choose 3 answers
- A. Field Service
- B. Public Knowledge
- C. Macros
- D. Chatter Questions
- E. Communities
Answer: B,D,E
NEW QUESTION # 51
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?
- A. Implement Case Assignment Rules.
- B. Enable Chat in an Experience Cloud site.
- C. Allow Comments on Knowledge articles.
- D. Create a self-service Help Center.
Answer: D
NEW QUESTION # 52
Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?
- A. Entitlement processes, contracts, milestones, and milestone actions
- B. Entitlement processes, milestones, milestone actions, and entitlements
- C. Entitlement processes, contract line items, milestones, and entitlements
- D. Entitlement processes, contracts, contract line Items, and entitlements
Answer: B
NEW QUESTION # 53
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